Answers first, then a person
How can we help you?
Most questions are answered somewhere below. If yours is not, write to us and you will hear back within one working day.
Getting help
Where to look first
Six places that between them cover almost everything people write in about.
- Getting startedWhat the campus is and how a week of study runs.
- Practice and skillsSpeaking, writing, the drills and the skill ledger.
- Scoring and reportsHow grading works, and what a band report tells you.
- Plans and billingWhat each plan includes and what it costs.
- Recordings and privacyWhat we record, who can see it, how long we keep it.
- PoliciesEvery commitment we make, in one index.
Or write to us
One inbox for everything: help, payments and refunds, privacy and accessibility. Name the topic in the subject and it reaches the right person.